Assertive Communication

Assertive communicationWe usually know deep down what we need and what infringes our needs even if we don’t recognise it on a conscious level. Being able to stand back, making this a conscious process and then cultivating the skill to communicate what we need to others is assertive communication.

Anti-Social Behaviour and the Police

Antisocial BehaviourMany police forces in England and Wales have recently come under harsh criticism for failing to protect their areas from the modern-day scourge that is anti-social behaviour. Topping this poll, with a poor classification across the board, were Nottinghamshire Police; Greater Manchester Police were second worst, with two areas out of three classified as poor, although they did score a “good” rating in one category of local opinion.

Meeting the Needs of Clients

When we’re a customer in a shop or a client of a company, we like help, respect, understanding, satisfaction, value for money, action, friendly service … need I go on? So whether you’re dealing with a colleague’s or a multimillion-pound client’s request, you will have to satisfy these four basic needs: the need to be understood, the need to feel welcome, the need to feel important and the need for a comfortable environment.

Managing Your Workload

Workloads in a legal office are demanding at all levels. How we manage these will influence how we perform as well as how we feel.

There is a well-established principle of dividing what is important from what is urgent and of spending as much time as possible on things which are important and spending no or minimal time on things which are not important (urgent or not).

Going Green at The Institute of Legal Secretaries and PAs

Every year businesses needlessly waste thousands of reams of paper, burn excess electricity and literally flush resources down the drain. During the past two years the Institute has been working towards streamlining its systems, not only to create more efficiency but also to stop overusing resources. We all have a responsibility to be aware of these issues and reduce our impact where we can.

The Paperless Office

Bullying and Harassment in the Workplace on the Increase!

 

We are all used to a bit of banter in the office, but it becomes a completely different matter when banter turns into something as serious as bullying. Bullying and harassment in the workplace have always been issues that have been played down to a certain extent, but recent studies by work unions have indicated that instances have almost doubled over the past ten years.

Celebrating 20 Years of Dedication to the Legal Secretary Profession

We celebrate our twentieth anniversary with pride, as we have become recognised as the leading organisation in our field. ILSPA not only offers accredited and recognised qualifications but also provides professional recognition for our Members and their ongoing development, together with support, advice and career guidance for trainee and experienced Legal Secretaries throughout the UK and overseas.

46,000 Repossessions and This Figure is Set to Rise!

RepossesionsIt is one of the unfortunate facts of life that when a deep recession strikes our economy, there are always going to be unfortunate homeowners who lose their abodes through the distressing process known as repossession. The current recession has not proven to be any different and indeed the figures that recently have been announced for repossessions last year have been even more shocking than previously anticipated.