Professional Development

Dealing with difficult people is a skill. Managing them effectively involves a number of key principles:

1. Controlling yourself

Everybody does projects: whether it’s simply going on holiday, developing a complicated new product or anywhere in between. That doesn’t necessarily mean we’re particularly successful. Using some project management skills, tools and techniques can significantly increase your chances of not only achieving what you set out to achieve, but also making sure that it’s more likely to be beneficial in the long run. So here are the top ten tips for improving your management of projects:

1.  Get help. Managing projects often requires knowledge or skills we don’t have. Find some people who do to help you.

Deadlines are a common everyday occurrence in our busy lives. We’re either trying to meet them or chasing others to achieve theirs. And trying to work to too tight a deadline can affect the quality of your work or cause you to make errors. The following top ten tips will help you meet your deadlines and also help you manage others to meet theirs. Some tips apply to both!

1.  As soon as you are given a deadline for a task, put it in your diary and then work backwards from that date to ensure that you achieve it on time. If necessary, put stage reminders in your diary too. For example, if you have to put together a report for your manager by Friday, put a reminder in your diary for the previous Monday to check that all the components are available for you to work with.

Proofreading is the final, key, stage of writing.  You will have spent time planing, writing and re-writing your document so make sure you also invest he time in profreading.  A silly spelling eror or missing apostrophe could change the meaning of your message and it will definately give the wrong impression of you an you firm.  Use the ten tip’s blow to help you proof-read letters’, reports, documents and even emails to make sure you dont have the mistakes that youv’e noticed in this paragraph!!

1. Be methodical when proofreading.  When you finish a document, run a spell check, print it off and leave it for as long as possible before proofreading it.  This way, you have a greater chance of reading the document with “fresh eyes”.

While we all like to think that we meet our clients' needs and that our quality of service is tip-top, there are still occasions when our clients disagree!  In the current climate, clients have become very choosy, and feel more confident to say when they are not happy with something.  So before it gets to the stage where we start to look foolish, lose our clients or they take matters further, here are some helpful tips for dealing with complaints:

1. Let the client have their say.  When someone is angry or upset it is helpful for them to have the opportunity to "let off steam".  It also indicates to the client that you are willing to take the time to listen.

If you don’t hot-desk or have a clear-desk policy that works, the chances are your desk can sometimes (maybe frequently!) look like a bomb has hit it. So, before you lose another piece of paper or spend far too long looking for something that’s probably not there, here are the top ten tips to help you clear the paper clutter:

1. Sort your paper into four piles: Action, Read/Pass On, Filing and Junk. The last one is easy to deal with: ask yourself whether it would matter if you lost it. If not, why are you keeping it? If there isn’t a very good business reason to do so, or if you can get another copy easily, then bin it.

Mind mapping is a very powerful technique for promoting creative thinking and improving memory.  Developed by Tony Buzan, it has become a very widely used tool, primarily because it is such a visual way of planning or remembering things.  So if you need to plan or remember something, here are the top ten tips for creating and using a mind map:

1. Use A3 paper – give yourself plenty of room to develop your ideas; you can always reduce its size later if necessary. If you don’t have A3 paper to hand, the back of an envelope is equally good as a starting point.  Just transfer your initial map to A3 paper later.

A ‘to-do’ list is a powerful way to organise yourself and to reduce stress.  Have you ever written one and never achieved what’s on it?  Or maybe you’ve written a to-do list but kept putting off the tasks to another day because something ‘more urgent’ cropped up?  If either of these sounds familiar, perhaps you need to consider whether you’re writing a to-do list or a ‘wish-to-do’ list.  Being realistic with what you put on a ‘to-do’ list is key to being able to achieve it.  The sense of achievement at the end of the day is motivating, so you’ll want to do it again the next day!  Here are the top ten tips to help you do that:

Think what might happen if you were more proactive at work. If you show more willingness to advance your skills and take on increased responsibility, you will be able to make the most of your role. This will have a mutually beneficial effect, both for you and for the firm you work for.

Say, for example, you were able to take over some of the less involved work from a fee-earner and save them an average of an hour’s billable time per day, enabling them to cost that half hour out elsewhere; you could increase the firm’s gross profit. If a fee earner costs their time out to clients at, say, £200 per hour, this would mean that your firm would gain an additional gross profit of 5 x £200 per week, or £1000. This would amount to £52,000 per annum, minus time for holidays.

Proactivity means not waiting to be asked, but having an ability to think ahead and anticipate needs, difficulties and different ways of achieving a necessary outcome.  Proactivity also means being able to identify and solve problems by making decisions.  To do all this requires knowledge, which needs constant updating plus a conscious effort to seek it out.  So here are the top ten tips to help you develop proactivity in your role:

1.    Seize the opportunity for training.  No matter that you think you’ve been doing your job for years - you can always pick up one new bit of knowledge and so turn it to your advantage.  Training is also an opportunity to network.  Sometimes it isn’t only about what you know, but who you know.