Professional Development

Strategies to Use Your Memory Efficiently


Using MemoryWhy do we need a memory? At its most basic level, our memory is there so that we do not need to relearn things; to take examples from early life, things such as learning how to walk, talk, read, write, ride a bicycle, etc. At a broader level, the memory’s function is to allow us to access relevant and accurate information at the right time. To access relevant information, research has shown that we are more likely to remember important things by writing them down and leaving our memory the job of knowing where the information is written down rather than burdening it with holding all the details in the immediate recall section of the memory stores. In other words, using tools both to jog our memory and to provide the full detail needed.

Dealing With People


Dealing with peopleThe good Legal Secretary is well liked. Visitors to the office recall your courteous, cheerful manner, your intelligent considerateness and your smile. Fellow employees value your helpful cooperation and the little favours you are able to grant them. As for your employer, he depends on you in a hundred different ways, not only in business dealings but sometimes in social matters as well. It is part of your job to create a good impression and to establish and maintain friendly relations. Your corner of the office shows a touch of colour, literally as well as figuratively.

Taking Control in Litigation: A Review of Legal Costs


Taking control in LitigationWe last considered the subject of costs in an article published in November 2007. At that time, we considered what requirements had to be followed by a firm to ensure that they were complying with the (then new) Solicitors’ Code of Conduct 2007. The most important part of the Code for costs is the rules that require clients to be given clear and accurate cost quotes and estimates. Most law-firm staff will have come to grips with the Code long ago, but new changes are pending that will further regulate this area of legal costs.   These changes are based on the recommendations of Lord Justice Jackson, who has spent more than a year creating a weighty, 663 page report

Rapid and Effective Reading


How many times have you had to reread the last page or so to catch what you didn’t take in? The best way to learn the skills and to practise them in timed sessions is on our very successful half-day course. You will see amazing results!

In the meantime, and so you don’t just go through the motions", here are ten tips to help you read more quickly and effectively.

Speak Volumes Silently


Speak Volumes SilentlyHave you ever been told you can be ‘read like a book’? Are you aware when your body language is ‘leaking’, or giving you away? Words are only a very small part of communication: while you are saying the words, your body is speaking volumes! Sometimes, you don’t even have to say anything: your face or body language will have said it for you! So, if you want to make sure you send all your messages in the way you intend them, here are the top ten tips to help you:

Writing Understandable Minutes


Writing MinutesMost people do not read minutes particularly carefully. They were either at the meeting and so only need a quick reminder of the discussions and action points or they were not there and therefore just need an overview and, once again, action points. So it is essential that the minutes can be skim-read and understood at first reading. Here are the top 10 tips to make your minutes understandable:

Improve Your Negotiating Skills


Negotiating SkillsNegotiating skills come into play whenever we are contact with others, whether professionally, personally or socially. Improving these skills allows us to be at our best in order to achieve successful mutual outcomes.

The three main keys to success are effective handling of ourselves, handling of others and dealing with the problem.

Let's look at each of these in turn:

1. Effective handling of ourselves

Mental Rehearsal Skills


In various articles over the last few months, I have mentioned mental rehearsal. Here are some more details about this and how to practise it. As Gandhi once said: ‘In the attitude of silence the soul finds the path in a clearer light, and what is elusive and deceptive resolves itself into crystal clearness.’

The principles involved are very straightforward:

Taking Control in Litigation


Taking control in litigation.A review of the growing importance of pre-issue steps in litigation and how the trained Legal Secretary can assist.

The famous line ‘No man is an island’ by the English poet John Donne is never more true than when working in a busy Solicitor’s office. Even the most skillful of Solicitors will rely on their support staff to ensure that they are working at the top of their game. As a trained Legal Secretary you will be in a position to help improve the efficiency and effectiveness of the fee earners you work for. This article is one in a series focusing on key areas of practice and the specialist skills and knowledge that will help make you indispensible.