December 2007

When and How to Say 'Enough'

It is not unusual these days for people to use “bad” language, personal insults andsay enough belittling phrases when they are frustrated, under pressure themselves, or don’t feel things are being done quickly enough. This especially happens at the telephone where a caller’s verbal attack can be highly offensive and may overstep acceptable and manageable boundaries of anger. So here are the top ten tips for handling verbal aggression on the telephone:

Job Search Skills

Job Search SkillsIf you are intending to do more than just browse through the job adverts in the paper or the employment agencies’ websites and you really feel motivated to find a new job, then you need an effective plan and ten top tips for success in your job search.