In the first part of our consumer law update, we examined the EU proposals to simplify and strengthen the rights of consumers. In this article, we will consider the more extensive UK proposals set out by the Government’s White Paper called“A Better Deal for Consumers – Delivering Real Help Now and Change for the Future”.
At the moment, the law reforms mainly focus on helping consumers avoid credit and online scams. This is part of a wider plan to deal with sharper business practice. There will also be reforms of the current laws on misrepresentation, making it easier for a consumer to take action if they feel they have been misled. The key proposals include:
1. Appointment of a New Consumer Advocate