June 2007

Developing the Secretarial Role

The secretarial role is constantly evolving and will continue to do so. Ratios are changing fast, while technology and PC-literate managers are making in-roads into the traditional tasks of a secretary. Keeping up to date with technology is vital although it is probably the easy bit. The harder part is developing the role so that you are more valuable: this requires thought, determination and planning. So here are the top ten tips to help you do this:

Are you HIP to the change?

Home Information PacksHow the Home Information Packs (HIPs) will affect the house-buying process in England & Wales

As of the 1st of June 2007 there will be a revolution in the way that we buy and sell homes. It has taken seven years of uncertainty but the Home Information Packs (HIPs for short) will become an integral part of the home-buying process, with the packs being a mandatory condition for putting a property on the market.

Managing Your Career Effectively

We all have things that we want from our work. It maybe a promotion, more jobManage your career satisfaction or just getting on better with the person at the next desk. Some people achieve job satisfaction without seeming to put in much effort. Their secret is that they have developed several key personal skills that help them to get what they want. In this article we will consider two of the most important skills that will help you to manage your career.

Professional Telephone Skills

Telephone SkillsWe have probably answered the telephone hundreds, or even thousands, of times so far in our working lives and this may mean we have adopted many bad habits, even answering the telephone on "autopilot". (If you have ever answered your home telephone as if you were at work, you're on autopilot!) So review your behaviour against the following top ten tips, and resolve to change any of your inappropriate habits.

1. Breathe before you answer. This may sound obvious perhaps, but you'd be surprised at how many people answer their telephone in a rush and so create a negative first impression.

The Art of Effective Negotiation

From heated discussions with your partner about whose turn it is to do the washing up, to salary reviews with your employer the ability to negotiate is a skill relevant to most areas of our lives. Negotiation is the process of bargaining to reach a deal, but what makes a good negotiator? Often we are so closely involved in day-to-day negotiations that we can not see the wood for the trees.

Key skills of a good negotiator