We have probably answered the telephone hundreds, or even thousands, of times so far in our working lives and this may mean we have adopted many bad habits, even answering the telephone on "autopilot". (If you have ever answered your home telephone as if you were at work, you're on autopilot!) So review your behaviour against the following top ten tips, and resolve to change any of your inappropriate habits.
1. Breathe before you answer. This may sound obvious perhaps, but you'd be surprised at how many people answer their telephone in a rush and so create a negative first impression.