While we all like to think that we meet our clients' needs and that our quality of service is tip-top, there are still occasions when our clients disagree! In the current climate, clients have become very choosy, and feel more confident to say when they are not happy with something. So before it gets to the stage where we start to look foolish, lose our clients or they take matters further, here are some helpful tips for dealing with complaints:
A review of recent problems in relation to wills, succession and inheritance
In recent years a number of concerning trends have developed in the area of wills and probate. In this article we will consider the latest figures on estate planning in England and Wales. We will also look at the impact untrained and unregulated will writers are having on this area of legal practice.
Will and Estate Planning
Every year it seems some new technology emerges from the depths of the Internet and spreads through our culture like some great bushfire. The late nineties saw the birth of services such as Geocities, Hotmail, Google and eBay, followed by the noughties and the web 2.0 social networking explosion. Suddenly everyone became a blogger, and switched-on, web-savvy youth became micro-celebrities on MySpace.
Before the mid-nineties, when suspects were being questioned by the police in relation to an offence, they had a definite right to remain silent. However, this was changed somewhat with the introduction of s.34 of the Criminal Justice and Public Order Act 1994.
What’s the key to living an authentic life that honours your most important priorities? Living with integrity.
New laws are needed all the time to reflect the changes in social conventions and what society considers acceptable. The activities or choices of people that may have been intolerable to others 50 years ago may now be widely acceptable, and laws need to evolve to accommodate the changes in society.
A recent decision by the House of Lords to overturn an earlier Court of Appeal ruling on holiday accrual during sick leave has left the business world and employment law solicitors wincing. On appeal, Keith Ainsworth won his case for the entitlement to holiday pay while he was on sick leave from his employment with HM Revenue and Customs.
If you don’t hot-desk or have a clear-desk policy that works, the chances are your desk can sometimes (maybe frequently!) look like a bomb has hit it. So, before you lose another piece of paper or spend far too long looking for something that’s probably not there, here are the top ten tips to help you clear the paper clutter:
Many thanks for the fantastic surprise on my birthday. The huge chocolate cake was a wonderful treat on the night. I also enjoyed reading my hand made “signed, sealed and delivered” birthday card.
It was a pleasure to teach such an enthusiastic and motivated group. The extra bonus is that you were all blessed with such a good sense of humour and curiosity, which will stand you in very good stead with your future careers.
Working from home as a Virtual Legal Assistant is a great way to freelance and find freedom in the way you work. As recently as ten years ago this sort of remote working, although not unheard of, was not really as practical as it is today. The technology just wasn’t affordable, and the legal world has been noted to be quite cautious when it comes to new technologies.