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The most effective communicators use a style that can change on each occasion and be adapted for each individual. This brings out the best in everyone, especially if you are a manager or team leader. These skills need continual practice and fine-tuning until they become a natural response which is seen by others as appropriate across a wide range of situations. So here are the top ten tips to help you:
If you want to build or improve skills for yourself generally and for your career development in particular, here is an exercise sometimes known as the “shoe-stepping exercise” which is well worth using. By tapping into your own experience and observations you can select behaviours and strengths which you admire in others and learn to cultivate them yourself. Step into the shoes of a role model of yours; this could even be a colleague or a friend.
How many times have you bitten your tongue recently and then afterwards beaten yourself up for not saying what you thought? Or maybe you said what you thought, only you wished you hadn’t. Delivering a message assertively takes confidence and practice. And the more practice you get, the more your confidence grows, helping you develop the skill of assertiveness. So here are the top ten tips to help you deliver an assertive message:
This technique is a powerful technique to calm the emotional subconscious brain and to build positive expectations, especially for 'one-off' situations like potentially difficult meetings or presentations. You can use this technique at any time when you are relaxed – first thing in the morning before you get up is often a good time. You don’t need to go into very deep relaxation, although you can.
For Legal Secretaries and PAs, it is important to know the vast array of abbreviations currently used in the legal world, and I seek to shed some light on the meaning of some of the most widely used legal abbreviations. Getting to grips with lawyers’ abbreviations will spring you forward in the right direction professionally. Secretaries are expected to research or look up commonly used legal abbreviations and, in particular, case references.
Speaking in meetings and making mini-presentations in meetings can be nerve wracking at the best of times. Even experienced speakers can feel nervous and anxious when speaking at meetings. So here are the top 10 tips to make sure your presentation is enjoyed and remembered by everyone:
How do you rate as a listener? Do you, for example, “tune out” because you find the speaker long winded? Or unwittingly, perhaps, display signs of impatience or irritation? Or maybe you turn a deaf ear to certain topics or subjects? If you do these (and more) regularly, you are losing vital cues to help you understand another’s behaviours and real meanings. Instead, you are simply picking up sound waves.
Here are the top 10 tips to help you listen actively:
There is a great deal we can do to cope well in situations which we find (or expect to find) difficult.
To see how the brain works in this context, it is useful to have a close look at the cycle of emotional arousal. This shows how negative emotional arousal can generate unhelpful thoughts, which themselves fuel further negative emotions. Knowing how the cycle works then informs us as to how best to make changes in that situation and so improves the way we cope.
The Human Givens School of Psychology uses the APET model. This is what APET stands for: