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Professional Development

How Best to Take a Telephone Message

Telephone etiquette is a very important area of Legal Secretary work. There are ways in which to answer the telephone professionally and to take a message when needed. Taking the message incorrectly, especially when working as a Legal Secretary, as a PA or in other legal capacities at an office, can lead to problematic situations for the caller’s case or even for their overall faith in the firm’s competence.

How to Write a Professional Email

Do you feel your email writing skills are of a high-enough standard and there is little, if anything, you can learn further? Tut-tut, my friends! The simple fact of the matter is that from time to time we could all do with a refresher course in how to create a professional email.  

Do You Have a Good Telephone Manner?

The skill to portray a good telephone manner is definitely one of the most important to your role in working as a Legal Secretary or PA. How you come across on the telephone affects the professionalism of your firm and, therefore, its reputation.

Add the Best and Drop the Worst

When you realise that you have many bad or mediocre habits that are holding you back in life, you may start to feel overwhelmed. Where should you begin?

Here’s a simple heuristic that will help you identify which habits to change first:

 

Add the Best and Drop the Worst

Let’s start with the first part.

How to Build a Strong Work Ethic

There is no fatigue so wearisome as that which comes from lack of work. – Charles Spurgeon

If you’ve been stuck in a lazy rut lately, here are some suggestions to get yourself working productively.

Accept That Many Results Require Hard Work

Remind yourself of the simple causality chain from decision to action to results. That middle phase is where most of the work is.

Five Tips for Effective Client Communication

“The single biggest problem with communication is the illusion that it has taken place.” George Bernard Shaw

Become More Emotionally Intelligent in 2014

The new year is a great time to make a fresh start and focus on what you would like to do to improve your life in both personal and professional ways. You may think about behaving more mindfully with your family, friends or colleagues; working more efficiently in your job; or dedicating more time to your studies.

Advancing Your Legal Knowledge

Increasing your knowledge of law will help you be better prepared to enter the workforce or succeed in your current role. Legal events and updates happen daily and Members who go that extra mile will be much more confident and helpful to their employers and potential clients.

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