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Professional Development

Gain Valuable Paralegal Skills to Advance Your Career

Paralegals play an important part in the legal profession, helping Lawyers with cases, research and paperwork. While the Lawyer that a Paralegal works for is ultimately responsible for the work that is done, most Lawyers rely heavily on the services that Paralegals provide. Because paralegal work is so demanding, additional training can be useful in helping Paralegals develop new skills and advance their careers.

Why Interpersonal and Communication Skills Are Vital for Legal Secretaries

Legal Secretaries have to deal with a wide range of correspondence throughout the day. They not only interact with peers and colleagues on a daily basis, but also must effectively communicate with lawyers and other legal professionals regularly. This includes not only face-to-face communication, but also phone calls, email, written correspondence, and in some cases teleconferencing or other live video.

The Benefits of Continuing Professional Development

A Continuing Professional Development (CPD) programme can be very beneficial for your career. By advancing your knowledge and skills, you can be confident that you are working at the top end of your profession. You will be competent in your role and enjoy a rewarding career.

Document Management Systems in Law

A Document Management System (DMS) is a computer software package that records, tracks and stores electronic documents. The type and size of the system for each law firm can vary, but employees are always individually trained, based on the type of document management system that they are using.

Optimum Customer Service Skills

Working as a Legal Secretary will often mean dealing with clients and customers. As is the case with any service industry, it is imperative to show these clients the highest level of customer service skills at all times, especially considering how handsomely they may be paying for their legal advice and support. Here is some advice to ensure that your customer service skills are always at their best.

Respect

How Best to Take a Telephone Message

Telephone etiquette is a very important area of Legal Secretary work. There are ways in which to answer the telephone professionally and to take a message when needed. Taking the message incorrectly, especially when working as a Legal Secretary, as a PA or in other legal capacities at an office, can lead to problematic situations for the caller’s case or even for their overall faith in the firm’s competence.

How to Write a Professional Email

Do you feel your email writing skills are of a high-enough standard and there is little, if anything, you can learn further? Tut-tut, my friends! The simple fact of the matter is that from time to time we could all do with a refresher course in how to create a professional email.  

Do You Have a Good Telephone Manner?

The skill to portray a good telephone manner is definitely one of the most important to your role in working as a Legal Secretary or PA. How you come across on the telephone affects the professionalism of your firm and, therefore, its reputation.

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