You are hereMonthly archive / December, 2007
December, 2007
When and How to Say 'Enough'
It is not unusual these days for people to use “bad” language, personal insults and
belittling phrases when they are frustrated, under pressure themselves, or don’t feel things are being done quickly enough. This especially happens at the telephone where a caller’s verbal attack can be highly offensive and may overstep acceptable and manageable boundaries of anger. So here are the top ten tips for handling verbal aggression on the telephone:
1. Don’t home in on the language issue too soon, or we run the risk of creating another issue: an already enraged caller who thinks we are “telling them off.”
Estate Planning and Lasting Powers of Attorney
Review of the recent changes to Inheritance Tax and granting of Powers of Attorney
This Autumn has brought two major changes to the area of Wills and Probate.
The Couples Allowance
Goals for the New Year
The New Year will shortly be upon us, bringing with it the chance to make some
great resolutions and to not break them for once. It always seems to happen, you come up with a great list:
- Stop Smoking
- Lose Weight
- Use the Organiser that Aunt Flo gave you for Christmas
You feel great for a few days but at the weekend you have a sneaky cigarette at your friend's fondue party where you eat twice your weight in brownies, whilst playing noughts and crosses on the first month's worth of paper in your new organiser!
Job Search Skills
If you are intending to do more than just browse through the job adverts in the paper or the employment agencies’ websites and you really feel motivated to find a new job, then you need an effective plan and ten top tips for success in your job search.
1. Have clearly defined job goals. This is the first stage in an effective job search. It is important to have clearly defined job goals in order to proceed through the rest of the stages. Ask yourself what new challenges you would like, the location and type of organisation you want to work in.
Legal Costs and Client Care
The importance of good client care in helping to ensure your firm’s bills are paid.
“Anybody who thinks talk is cheap should get some legal advice” - Franklin P. Jones
The joke may not be very original but it sums up the public’s perception about lawyers - expensive and overpaid. With this in mind it will not come as a surprise that a lawyers bill is one of the main sources of client complaints. What is surprising is how badly many solicitors deal with the tricky question of costs.
Now You're a Legal Secretary - What Next?
Investing in and developing yourself
The obvious answer to the question of what to do once you have qualified as a legal secretary is to get a job and practice your trade. But is this all? What if you have been a legal secretary or PA for many years or you have obtained a legal secretarial position before you finish the Diploma course? The Diploma should be seen as a first step on an exciting and varied career ladder, not necessarily the final rung. Obtaining your qualification is a great achievement but, like everything else in life there is always more that can be learnt. So what might be the next step for you?
Safe Computing at Work and at Home
The Problem
Every day thousands of windows based computers are infected by an assortment of Viruses, Malware and Spyware. These are the scary names given to different categories of malicious software whose sole purpose is to steal information or damage computer systems, normally for profit.
