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Optimum Customer Service Skills

Working as a Legal Secretary will often mean dealing with clients and customers. As is the case with any service industry, it is imperative to show these clients the highest level of customer service skills at all times, especially considering how handsomely they may be paying for their legal advice and support. Here is some advice to ensure that your customer service skills are always at their best.

Respect

Have you Considered Working as a Paralegal?

For some Legal Secretaries and PAs, acquiring Paralegal skills is a natural progression in their careers. Many ILSPA Members gain experience naturally through work at their firms or have taken  specific courses of study to further their skills. Legal Secretaries have a great opportunity to advance their careers in this respect and can be fee earners in their own right.

Collaborating and File Sharing With Google Docs

If you are a virtual assistant or you find yourself working with multiple clients remotely, you may find that sometimes emailing documents back and forth becomes confusing and tiresome. Additionally, it is difficult to keep track of different versions of documents or to work on the same document while someone else does.

A Summary of the Changes to the Civil and Criminal Courts

This month we are reviewing some of the recent changes to UK Courts that came into effect this year. We will start by considering changes to the Civil Courts and their procedure and finish our roundup with some changes to the Criminal Courts.

Ten Tips for an Effective Cover Letter

Recently I’ve been reading through dozens of letters from people who are interested in working together, and I want to share some insights regarding what makes for an effective cover letter and what doesn’t.

Office* Show 2014

Office* – the UK’s largest event for PAs, EAs, VAs and Office Managers – returns to London’s Olympia on 7-8 October 2014. Visitors can expect it to be a big year for office*, with over 175 leading suppliers, 32 training seminars, inspirational free keynotes and unrivalled networking opportunities. If you can only visit one event this year, make sure it’s office*.

My Experience in the Legal Profession

I started working in the legal profession in 1975 when I left school.  I have worked for the same firm all my working life and thoroughly enjoy my job. 

How Best to Take a Telephone Message

Telephone etiquette is a very important area of Legal Secretary work. There are ways in which to answer the telephone professionally and to take a message when needed. Taking the message incorrectly, especially when working as a Legal Secretary, as a PA or in other legal capacities at an office, can lead to problematic situations for the caller’s case or even for their overall faith in the firm’s competence.

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