This is a very awkward subject to handle at the best of times, one that will always conjure up mixed emotions from different sections of society, and there is not a person in this country that will not be able to offer a strong opinion on the debate that rages over specific childhood laws.

When we use the term ‘specific’ here, we really mean the fact that in law, it is acceptable to use ‘reasonable punishment’ on a child when it would be totally illegal to do so on an adult. Indeed, if a person used the same level of force on another adult, this would probably come under s. 47 of the Offences Against the Person Act 1861. 

On 11 March 2010, the National Association of Licensed Paralegals held a special event at the House of Commons to mark their 23rd anniversary and to present awards to their highest achieving Students of the year. Since 1987, the National Association of Licensed Paralegals has dedicated itself to the promoting the status of Paralegals and paralegal training in the United Kingdom and abroad. NALP is recognised as an awarding organisation by Ofqual, the regulator of qualifications in England, and has accredited our courses.

We are pleased to announce the introduction of a new level of Membership – Affiliate. This is open to those who have qualified with the Legal Secretaries Diploma from the Institute of Legal Secretaries and PAs or have an equivalent Legal Secretary qualification.

Law graduates are also eligible to apply for this level of Membership, especially if they are interested in studying the Legal Secretaries Diploma course so that they can gain the practical skills required to work in a law firm.

Meetings often fail because participants haven’t prepared enough. Consequently, meetings drag on and decisions cannot be made. To make sure you are better prepared for your next meeting, and to present a more professional image to your colleagues, follow the checklist below.

1.    Be prepared. Preparation is vital. Spend time looking at the following: the agenda, attached papers and previous minutes. Think about what questions or comments you may be asked. Will there be any contentious issues?

2.    Consider who will be there. What sort of common ground will there be between you and the other participants?

What is confidence? The word comes from the Latin for “with trust or faith” in a person or thing.

Myths

There are various myths about confidence. Here are a few of them:

“Either you have it or you don’t” – actually confidence is a set of skills which can be learned. Any difficulty is because you haven’t learned how to do it yet. As a human being, you are a learning organism which can co-ordinate movements, understand and communicate, read and write, and do a thousand other complex things.

“If your confidence has been shaken once, you can never get it back” – it may take a greater leap of faith to start building it back, but once there, you will be much stronger than before and less likely to have it shaken again.

We usually know deep down what we need and what infringes our needs even if we don’t recognise it on a conscious level. Being able to stand back, making this a conscious process and then cultivating the skill to communicate what we need to others is assertive communication. It is not to do with being forceful, selfish or insensitive – instead it is communication which is firm, balanced, clear, and more than anything else, it is congruent with our individual needs (and I emphasise needs as distinct from wants: we may want to win the lottery but our need is to have a sense of financial security and financial balance).

When we’re a customer in a shop or a client of a company, we like help, respect, understanding, satisfaction, value for money, action, friendly service … need I go on? So whether you’re dealing with a colleague’s or a multimillion-pound client’s request, you will have to satisfy these four basic needs: the need to be understood, the need to feel welcome, the need to feel important and the need for a comfortable environment.

So here are the top ten tips to help you meet those needs and guarantee that your clients remain your clients:

Workloads in a legal office are demanding at all levels. How we manage these will influence how we perform as well as how we feel.

There is a well-established principle of dividing what is important from what is urgent and of spending as much time as possible on things which are important and spending no or minimal time on things which are not important (urgent or not).

We are all used to a bit of banter in the office, but it becomes a completely different matter when banter turns into something as serious as bullying. Bullying and harassment in the workplace have always been issues that have been played down to a certain extent, but recent studies by work unions have indicated that instances have almost doubled over the past ten years.

Motivation is directed by positive emotion. Motivation propels us towards something rather than holding us back.

If there is a positive expectation for the outcome of what we are doing, then that expectation will motivate us towards it.

If we experience anxiety, anger or other negative expectations, then this will maintain and increase stress levels, which, if unchecked, will in turn interfere with the positive elements of the expectation, often by distorting or deleting those positive elements.

What is it we want to achieve? Is it motivation we lack when feeling lacklustre about a Monday morning or a particular task? Or is it something else? Are we tired? What is going on in the rest of our lives?